Abuja — The Central Bank of Nigeria (CBN) don announce say dem dey work with Nigerian Communications Commission (NCC) to create short code wey go allow bank customers report complaint anytime, anywhere — even if dem no get internet.
Dr. Aisha Isa-Olatinwo, Director, Consumer Protection and Financial Inclusion Department, talk this one for virtual town hall meeting wey EFInA organize.
She talk say plenty Nigerians dey suffer because dem no sabi how to lodge complaint and some no get internet or dey use feature phone, so dem dey forced to waka go bank to solve matter.
“We dey work with NCC to create short code wey go allow customers reach their bank anytime, with or without internet,” she talk.
She add say CBN don streamline complaint resolution with banks, and now 94% of consumer issues dey resolved month-to-month.
EFInA poll show say 61% of respondents don experience failed transactions, 6% don face fraud, 14% hidden charges, 15% poor customer service. Only 26% get reversal in 24 hours, 54% get am between 24–48 hours.
CAFON President, Mrs. Sola Salako-Ajulo, talk say bank fraud insurance fit help customers settle matter fast.
CeBIH official, Mr. Ajibade Laolu-Adewale, insist say bank suppose solve dispute internally, no send customer go back to merchant.
